NOVATTA DIGITAL · PERSPECTIVE
Follow the user’s task
Start with the information users need and the action they want to complete. Avoid moving an internal organisational chart directly into navigation.
Connect the workflow
A request form is only the beginning. Define where the request goes, who owns it and how the user sees progress.
Keep permissions clear
Employees, customers and partners need different views. Make those boundaries explicit and test the paths between them.
Design for handover
Give administrators clear tools and documentation. The portal should continue to work when the original project team is no longer in the room.